SHIPPING POLICY

ARAL World delivers within the United Kingdom and to selected international destinations.

ORDER PROCESSING

Orders are normally prepared and dispatched within 2 working days after payment has been confirmed.

Working days are Monday to Friday, excluding UK bank holidays. Orders placed on weekends or bank holidays will be processed on the next working day.

During busy periods, sales or public holidays, processing may take slightly longer. We will contact you if there is a significant delay.

DELIVERY SERVICES

Depending on the destination, parcel size, weight and delivery option selected, orders may be sent through:

  • Royal Mail
  • Evri
  • DPD
  • Another suitable delivery partner where necessary

Available delivery options, charges and estimated delivery times will be displayed at checkout.

UK DELIVERY

Delivery time begins after the order has been dispatched, not when the order is placed.

Delivery dates are estimates and are not guaranteed. Courier delays, severe weather, public holidays and circumstances outside our reasonable control may affect delivery.

INTERNATIONAL DELIVERY

We deliver to selected international destinations available at checkout.

International delivery times vary according to the destination, courier service and customs processing. Customs checks may cause delays outside our control.

International customers are responsible for any customs duties, import taxes, handling charges or other fees imposed by their country. These charges are not included in the product or delivery price unless stated otherwise.

DELIVERY ADDRESS

Customers are responsible for providing a complete and accurate delivery address.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has been processed or dispatched.

We are not responsible for failed delivery caused by an incorrect or incomplete address supplied by the customer. Additional delivery charges may apply if an order has to be sent again.

TRACKING

Where tracking is available, tracking details will be sent by email after dispatch.

Please allow time for the courier’s tracking system to update.

DELAYED ORDERS

If an order has not arrived within the estimated delivery period, check the tracking information first and then contact us at aralworldltd@gmail.com.

LOST, DAMAGED OR INCORRECT PARCELS

Please contact us promptly if your parcel arrives damaged, contains an incorrect item or appears to be lost.

Provide your order number and clear photographs of the parcel, packaging and products where relevant. Keep all packaging while we investigate the issue with the courier.

If we confirm that an order has been lost, damaged or incorrectly supplied, we will provide an appropriate remedy.

FAILED OR REFUSED DELIVERY

If a parcel is returned to us because delivery was refused, the address was incorrect or the parcel was not collected, we will contact you.

Additional delivery charges may apply before the parcel is sent again. Any refund will be handled in accordance with our Refund and Returns Policy.

CONTACT US

For shipping questions, contact:

ARAL World
Email: aralworldltd@gmail,com