Refund and Returns Policy
Due to the nature of our products, please read this policy carefully before placing an order.
FOOD PRODUCTS
For health, hygiene and safety reasons, we cannot accept change-of-mind returns for:
- Food that deteriorates
- Food products that have been opened or used
- Products with a broken hygiene or security seal
- Products that have not been stored appropriately after delivery
- Pap & cereal products
- Any consumable item
Please contact us before returning anything.
NON-FOOD PRODUCTS
Returns may be accepted on non-food items only (e.g., clothing, hair products, accessories) if:
- The item is unused
- In original condition
- Reported within 48 hours of delivery
- Returned with its original tags, seals and packaging where applicable
Opened hair, beauty and personal-care products cannot be returned for a change of mind where the hygiene seal has been broken.
DAMAGED, FAULTY OR INCORRECT ITEMS
Please contact us as soon as possible if you receive:
- A damaged or faulty product
- An incorrect product
- An incomplete order
Please provide your order number and clear photographs or videos of the issue. Reporting delivery damage within 48 hours helps us investigate it quickly, but this does not affect your statutory consumer rights.
Where appropriate, we will offer a refund, replacement or other remedy.
RETURN DELIVERY COSTS
Customers are responsible for return-delivery costs when making an eligible change-of-mind return.
If we supplied a faulty, damaged or incorrect product, we will cover reasonable return costs.
Please contact us before sending anything back so that we can provide return instructions.
REFUNDS
Once an approved return is received and inspected, the refund will be made to the original payment method.
We aim to process approved refunds within 5–7 working days. Your bank or card provider may take additional time to show the payment in your account.
CONTACT US
To request a return or report a problem, contact:
ARAL World
Email: aralworldltd@gmail.com